5-Star Hotels in Sarawak, Malaysia

The day we checked in at aboujt 5 pm, there was a corporate function and hotel was busy with guests booking in etc. as a result, my room wasn't ready and the staff (Chinese young man) who checked us in offered us complimentary breakfasts for the three night stay ( we booked without breakfast). The room given to us had fantastic views of the river and the south china sea and the room was super spacious with bedroom and coffee making area and clothes hanging section in separate compartment and bathroom was spacious and unlike most hotels I have stayed, the shower water never leaked out of the shower area to wet the other part of bathroom. Have stayed in Pullman Kuching some 10 years back and was a very good experienced. Keep it up. Location wise, almost in city centre and yet away from the hustle bustle. Very good seafood restaurants within walking distance and river side walk was good. There is a choice of three types of pillows and the one I had first night was uncomfortable.

My recent stay at the Pullman Hotel was a pleasant experience overall. The hotel is pretty decent, though it’s clear that it has been in operation for many years. Some parts of the room showed signs of wear and tear. That said, the room was comfortable and functional, providing everything I needed for a relaxing stay. What truly stood out during my visit was the exceptional service from the staff. They were incredibly helpful, and went above and beyond to accommodate my requests. It’s worth noting that the hotel is currently undergoing maintenance, so future visitors should expect some noise during the daytime (8 AM–5 PM). While this was slightly noticeable, it didn’t significantly disrupt my stay, as the work was confined to reasonable hours. Overall, I am happy with my time at the Pullman Hotel. The combination of comfortable accommodations, outstanding service, and the promise of upcoming renovations leaves me optimistic about the hotel’s future. I have no doubt that once the renovations are complete, the Pullman will shine even brighter and continue to provide an excellent experience for its guests. I would gladly return and recommend it to others looking for a reliable and welcoming stay. Keep up the great work, Pullman team—your dedication to improvement and guest satisfaction is truly commendable!

Booked the family room for 3 nights. The room is spacious and comfortable. We were on the executive floor and has access to the executive lounge for complimentary breakfast and hi tea. Location is good as it's walking distance to padungan and waterfront. lots of eateries nearby. Only a small flaw is the bathroom esp the toilet bowl can be cleaner as we found stains on the toilet bowl. Otherwise all good.

The hotel is super beautiful surrounded by nature. They have a shuttle bus to the park and back. Just need to ask when you are ready. Also free shuttle from the airport. The swimming pool is really nice before pr after the tours at the park. The breakfast buffet is good and has everything even gluten free bread. The food at the restaurant is ok. We ate a lot at the park as they have more options of dishes and vegetables. Also the prices are more affordable. I would definitely go back.

Thank you for the special complimentary  and excellent service. The staff are very friendly and welcoming. This have given my 16th wedding anniversary with my husband so wonderful and memorable. Breakfast at the Chinese Resto ( Gu Jin) was awesome! Love the siew mai and dumplings. Definitely will  go again! Kudos Sheraton Kuching.

The hotel room was clean, cosy and really great. The staff was the best and the amenities that were provided were on point. The food was ok, could be better. More room for improvement

Have been to Kuching couple of times but 1st time staying at this hotel, chose it due to proximity to the Waterfront. Stayed at the King size room with a view of the DUN building and waterfront, can watch light shows every night from the room at 6th floor. Room was very spacious. Hotel is old, the mirror door was cracked. My concern was that as the hotel is linked to a mall and the mall share the same lift with the hotel, it keeps the lifts busy and us hotel guests have to wait for the lift and some non guests were able to access the rooms level if they just stayed in the lift even though they intend to access the mall, which I witness many times. Weirdos from the mall can just come knocking at your hotel room since they can just follow you to your floor without having to tap hotel card in the lift! To me this is a security and privacy concern to the safety of hotel guests. By right, non guest should only be able to access the lift up to the lobby or use a separate lift that doesnt give access to the pool and rooms. Or the lift to the mall for hotel guest be kept separate. Breakfast spread was good though I find ex at RM30-40 for my 6 year old. She could eat breakfast for free in european hotels. Pool water is also cold as you don't get the sun in. Hotel staff are all very helpful.

I’m really happy with my stay here. The hotel staff were kind enough to allow me to check in early, which I really appreciated after a long journey. Everyone has been incredibly helpful and welcoming, making the whole experience very pleasant. The room was clean, comfortable, and well-prepared upon arrival. I also enjoyed the breakfast—there was a good variety of options, and everything I tried was fresh and tasty. The dining area was clean and well-organized, adding to the overall positive impression. Overall, it's been a great experience so far, and I’d definitely recommend this hotel to others.

Loved everything about our stay! It might be quite a distance from the city if you don’t drive a car, but if you do, it’s only less than a 10-min drive. Service was definitely top-notch; from the main entrance to the front desk, including the staff at the Zest restaurant. Breakfast spread was very good and tasty especially the fresh fruit juices! Definitely recommended and will stay here again 😊

Love here so much! Although don’t have beach here but still can feel relax.. we are lucky management upgraded our room to us and decorated so nice🥰 the room is big! Breakfast is including in room packages. Sarawak Laksa is nice! We also try the dinner, price a bit higher but still can accept.