4-Star Hotels in Islamabad Capital Territory, Pakistan

I am writing to express my deep dissatisfaction with my recent stay at your hotel. I had initially booked a Deluxe Category Room (Room No. 313) with specific requirements, including the expectation of a room with a hill view. However, upon check-in, I encountered multiple issues that caused great inconvenience. The air conditioning in Room 313 was not functioning properly, making the room uncomfortable, and the bathroom facilities were not up to the standard that one would reasonably expect from an establishment of your standing. Due to these shortcomings, I was relocated to Room No. 501. Unfortunately, this change did not resolve my concerns, as this room did not meet my requirement of having a view, which was a key reason for selecting your hotel. I was given a city view wity damaged glass windows. I had clearly communicated my preferences in advance, yet they were not honoured, leaving me extremely disappointed with the level of service provided. It is unacceptable that despite raising these issues, no satisfactory resolution was offered during my stay. As a paying guest, I expect that my needs and requirements are treated with importance and professionalism. Sadly, this was not the case, and I felt that my concerns were not taken seriously by the hotel management or staff. I would like to formally register this complaint and request that it be escalated to the appropriate level of management for review. Experiences such as mine not only reflect poorly on the hotel's reputation but also result in a loss of trust and goodwill from guests. I hope you take this feedback seriously to prevent similar situations in the future. Regrettably, I must inform you that I will not be visiting your hotel again, nor will I recommend it to friends or family. This experience has left me thoroughly unsatisfied. I expect a prompt response from your side regarding this matter. Unsatisfied Guest,

It was a pleasant experience staying here. I really liked the room. The only areas for improvement would be the noise from the corridors and the shower’s water flow. Breakfast was excellent, and Mr. Shahrukh was exceptionally kind.

The rooftop buffet is to die for. Steak, barbecue, scrumptious deserts and excellent curry and salad choices. The housekeeping staff is exceptional helpful and attentive. The executive lounge has free high tea for executive suites which has sandwiches and fruit chaat that are delicious and cardamom tea and lattes served for free all day.

The hotel has a good location, very close to the attraction Faisal Mosque, and there is a famous shopping mall Centaur nearby (Picture 1). In Picture 2 fast food, you can understand the price of the Centaur Mall in Islamabad, which is 1:28. Not satisfied with the hotel, 600 yuan is only equivalent to the domestic service quality and level of 300 yuan. But this is not the problem of this hotel, but that the country of Pakistan is too poor and backward, and the overall standard in all aspects is poor. Pakistan’s hotels are not like Vietnam and Cambodia. Many scenic spots are well managed by foreign investment. Pakistan does not have a tourism industry, so hotels are managed by locals, and the standard is not high. Ugh! If it weren't for the epidemic that you couldn't return to the country, who would come to this horrible place in Pakistan?

Overall is good but specific for couples or single only not recommended for families, small size of apartment.

In general, I described everything in the previous review. In the hotel there is a lot of Chinese citizens. Sound isolation is not very good. In the corridor, children ran and noiseed until the deep night, it was impossible to sleep. I think it is necessary to establish rules on which to noise after a certain hour. The layout of the room is not successful - quite dark, the window is small in the corner. The check out was very fast. In the cafe delicious orange juice (seasonally). In general, not bad.

Wonderful location Soap was very easily broken Some bugs are dead in the room