The room is quite large, there are three swimming pools, and the exclusive beach around it is very nice. It is convenient for catching sea babies and I like it. It is very suitable for a leisurely vacation.
I bought a two-day package and the hotel is responsible for picking up and dropping off from Chong Lard Pier. The staff's service attitude is good and they can remember every resident. I stayed for three days and two nights. I didn't meet any Chinese tourists. Most of them were white people. There are local restaurants nearby. It was quite a lot and the price was reasonable. Unfortunately, the family was a little acclimated and had a poor appetite, so they didn't eat much. The sand digging tools for children in the small shops around are a bit expensive, so it is recommended to bring your own
A Perfect Beachside Escape
Natai Beach Resort was a beautiful and peaceful retreat. The beachfront location was stunning, providing the ultimate relaxation. The food at the restaurants was delicious, and the staff were incredibly friendly and welcoming. I would definitely return for another stay anytime!
Overall is good. We have a very good time here. All facilities and service are good. It seems the manpower not enough in every departments since checking in so many guest are waiting at the lobby and GSA are too busy to handle. After finish there’s only 1 bellman to take care of everyone to escort guest to the room by buggy but the luggages will come later. The luggages come so late we go to the beach 10-20 mins and come back to the room and found that the luggage are in front of our room (what?). We have a good time the party at the beach in the evening. During breakfast, also not enough glasses and some delayed food but staffs are great.
Hotel near Khao Lak,Takua Pa100% of visitors choose this area
LLels2572024.07.29
i booked this hotel for my birthday but never expected much. As soon as we reached the hotel, we were welcomed with a very friendly lady and served with wet towel and welcoming drinks. We were told that the room we’ve booked was overbooked and they are happily to change it to a new one. The least thing i was expected was, they gave a room with my birthdate as the number. and it was decorated nicely for my birthday. and of course with a complimentary cake and fruits😁 a lot of activities provided by the hotel, or you can just strolling around.. the view was spectacular! As we need to check out early to catch our flight, they packed our breakfast to go. Their service and hospitality is top notch! Highly recommended! and I plan to visit this hotel again for my next birthday!
Great hotel, stayed 1 night on February 14th. Territory is amazing. Took advantage of free excursion on a horse-drawn carriage. Took a ride on water bikes on the lake.
Breakfast is excellent. I recommend
Hotel near Khao Lak,Takua Pa100% of visitors choose this area
KKimberley Hooper2024.10.09
Everything was beautiful and the service is top tier. Everything meticulously cleaned everyday. Breakfast was wonderful. Would stay here for the peace and quiet every time.
I love this location. Staffs are very good. That suites the price I paid to stay. There are many kinds of breakfast. Good tested coffee.
But…one thing is not good that lobby staff told me that my room finished but when I went to the room is not finished yet. I was waiting for the room until 15:30 at restaurants. I don’t know what’s happened…, but a drive staff helped to change the room and try to service mind.
This island is magical!
The service is second to none.
The bars, the buffet was delightful, the accomodation is avant-garde yet caters to a higher end crowd.
The private boat ride to the island and the arrival at the jetty is going to leave an indelible imprint in my memory !
The reef and fish are just below the jetty and there is the opportunity to see reef crabs.
The resort is truly magical, a must find, a must see and something to be treasured.
Those who love movies like the Beach, Jurassic Park, Deep Blue Sea, anything acquatic and that meets nature and natural palms could get lost on this island for days.
Thr rooms are too creative and luxurious to describe, a must see, subject to availability.
Thank you for the privacy, the luxury, the food and drinks and the kind hearted service of the Thai people.
With the greatest appreciation
Stay for 2 night in This hotel. Love the pool suite room so much- very spacious and modern, well-designed/decoration. Some dusty are were found at the corner of the bed but the bedsheets was clean.very helpful staffs from reception to restaurant. Having dinner for 2 night at the restaurant- taste quite good for Thai foods. Star pool was amazing. Main pool was full with activities. สระน้ำมีเหลี่ยมมุมใต้น้ำ เป็นจากการดีไซน์ เวลามืดควรระวังในการเล่นน้ำ
Amazing
149 reviews
9.4/10
Price from
PHP 3,525
per night
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9.1/10
Great
GGuest UserDISAPPOINTED EXPERIENCE AT THAI BAKING COMPANY
New hotel, clean and comfortable. Great atmosphere. Staff are friendly and polite.
Overall, I was very impressed, except for one of the female staff at the dessert shop.
**** A FEMALE STAFF AT “ THAI BAKING COMPANY ” MAKE ME DISAPPOINTED . ( APRIL 23rd ,2025 at about 3 P.M. ) *******
SHE NOT EVEN GREETING OR SUGGEST US .
The female staff saw us and ignored us, not even welcoming us or offering any advice on the menu.
When we entered the restaurant, she ignored us. We had to try to ask her how to order and the price ourselves. I asked about the Thai dessert menu and how to order or pick up the desserts. She pointed to the place but I didn't know how to pick them up, where to find the plates or utensils, and I had to ask and ask for the utensils to pick up the desserts myself.
when we got our dessert, my parents waited for a long time without her even bringing them a fork or plate to use. I tried to ask for a spoon and fork to use for eating the dessert, but she was greeted with an expression that made me feel uncomfortable.
My parents felt bad, even my father said that she was acting disrespectful and disinterested because we are Thai.
There were many good things that happened at this hotel, but the facial expression and the way that the female staff treated us made us unable to forget that bad situation.
Please warn that female staff not to make such gestures and facial expressions with anyone else.
บรรยากาศและพนักงานส่วนใหญ่ของโรงแรมนั้นดีเยี่ยม
ยกเว้นการบริการและการปฎิบัติของพนักงานหญิงที่ THAI BAKING COMPANY เมื่อวันที่ 23 เมษายน 2025 (เวลาประมาณบ่าย 3 ) เมื่อเราเข้าไปในร้าน พนักงานหญิงคนนั้นเห็นว่าเราเดินเข้าไปและแม้ไม่ได้แสดงท่าทีต้อนรับ ไม่มีคำทักทาย (ไม่พูดด้วยเลย) บรรยากาศในร้านช่างน่าอึดอัดและไม่มีบรรยากาศของการต้อนรับซึ่งแตกต่างจากทุกที่ในโรงแรม ฉันต้องการจะพาพ่อและแม่ของฉันเข้าไปชิมขนมไทย แต่เมื่อฉันเดินเข้าไปก็พบว่าไม่มีใครสนใจหรือแนะนำอะไรเลย ฉันต้องถามพนักงานว่าจะต้องสั่งอาหารอย่างไรหรือมีเมนูขนมไทยใช่หรือไม่ เธอเพียงแค่บอกว่าขนมอยู่ตรงนั้นและชี้นิ้วไปที่ขนม ฉันยืนงงและอึดอัด และต้องหันไปถามพนักงานคนนั้นอีกครั้งว่าแล้วเราจะต้องหยิบขนมอย่างไร ( เราไม่มีอุปกรณ์ที่จะใช้หยิบหรือไม่มีจานให้หยิบวางด้วยซ้ำ ) เธอจึงหยิบจานและอุปกรณ์ที่ใช้ในการหยิบให้เรา พร้อมทั้งบอกราคาด้วยสีหน้าไม่ใส่ใจ เมื่อได้ขนมมาแล้วฉันมีธุระที่ต้องออกไปข้างนอกร้าน ฉันให้พ่อกับแม่นั่งรออยู่ในร้าน เมื่อกลับเข้ามาในร้านอีกครั้งฉันพบว่าพ่อและแม่ของฉันนั้นนั่งอยู่พร้อมกับจานขนมที่เราหยิบกันมาโดยที่ไม่มีพนักงานแนะนำท่านทั้งสอง ไม่มีแม้แต่จานและช้อนที่ใช้เพื่อรับรับประทานอาหาร พนักงานไม่สนใจพ่อและแม่ของฉันอย่างสิ้นเชิง เรามากัน 3 คนพ่อแม่ลูก ตอนที่นำน้ำเปล่ามาให้ พนักงานก็เอาน้ำเปล่ามาให้ในทีแรก เขาก็เอามาแค่ 2 แก้ว ทั้งที่เรามากัน 3 คน พ่อของฉันเป็นผู้ชายที่ไม่จุกจิกก็ยังรู้สึกได้ถึงบรรยากาศที่น่าอึดอัดและบอกกับฉันว่าพนักงานไม่มีท่าทางที่เป็นมิตรเลย พนักงานแสดงท่าทางดูถูกเพียงเพราะว่าเราเป็นคนไทยงั้นเหรอ ?
การมาพักที่โรงแรมในครั้งนี้มีเรื่องดีๆเกิดขึ้นมากมากมายทั้งบรรยากาศ พนักงานผู้คน บรรยากาศ ธรรมชาติต่างๆ แต่สิ่งที่ทำให้เราจดจำมากที่สุดกับกายเป็นพนักงานหญิงที่มีท่าทางไม่ยินดีต้อนรับคนนั้น
อยากให้ทีมบุคคลหรือผู้ที่ทำหน้าที่ดูแลพนักงานช่วยอบรมหรือแจ้งพนักงานหญิงคนนั้นให้ปรับพฤติกรรม และอย่าแสดงสีหน้าหรือท่าทางแบบนั้นกับแขกคนไหนอีกไม่ว่าเขาจะเป็นผู้เข้าพักชนชาติไหนก็ตาม ทุกคนมีสิทธิ์ได้รับการปฏิบัติอย่างเท่าเทียม
P.S. ขอชื่นชมพนักงานขับรถบัคกี้ชื่อ “ คุณโดม ” ให้คำแนะนำอย่างดีเยี่ยมและเป็นมิตร เสนอการช่วยเหลือที่มีประโยชน์ ; ยกกระเป๋า ปิดประตู แนำนำร้านอาหาร ช่วยถ่ายรูปครอบครัว
GGuest UserThis island is magical!
The service is second to none.
The bars, the buffet was delightful, the accomodation is avant-garde yet caters to a higher end crowd.
The private boat ride to the island and the arrival at the jetty is going to leave an indelible imprint in my memory !
The reef and fish are just below the jetty and there is the opportunity to see reef crabs.
The resort is truly magical, a must find, a must see and something to be treasured.
Those who love movies like the Beach, Jurassic Park, Deep Blue Sea, anything acquatic and that meets nature and natural palms could get lost on this island for days.
Thr rooms are too creative and luxurious to describe, a must see, subject to availability.
Thank you for the privacy, the luxury, the food and drinks and the kind hearted service of the Thai people.
With the greatest appreciation
LLels257i booked this hotel for my birthday but never expected much. As soon as we reached the hotel, we were welcomed with a very friendly lady and served with wet towel and welcoming drinks. We were told that the room we’ve booked was overbooked and they are happily to change it to a new one. The least thing i was expected was, they gave a room with my birthdate as the number. and it was decorated nicely for my birthday. and of course with a complimentary cake and fruits😁 a lot of activities provided by the hotel, or you can just strolling around.. the view was spectacular! As we need to check out early to catch our flight, they packed our breakfast to go. Their service and hospitality is top notch! Highly recommended! and I plan to visit this hotel again for my next birthday!
PPaul_HKBeautiful location and hotel grounds are absolutely stunning. On the surface the rooms look good but they are a bit dated with some impractical features and water was dripping from the AC vent. The toilet is semi private which is a bit strange - it sort of connects with the shower area which is not ideal when you are with your partner. Also there are no wardrobe doors even though the shower area is right next to it.
The staff are generally nice and friendly but service is very average for a hotel of this nature compared to other boutique hotels, with staff constantly forgetting things from food or drinks orders at the restaurant.
Flexibility of breakfast was fantastic though and in general the food was excellent. Encountered some issues with room service on our first evening which were resolved promptly the following day.
End of stay was disappointing - we appreciated the hotel were able to extend our check-out by 2 hours to 2pm (and able to use a shower room to get changed later in the day), but they made it abundantly clear that if we wanted the room to 7pm then we would have to pay for another half-day occupancy even though the hotel was definitely not full. If the hotel was at full capacity, we would have completely understood the situation. It all felt a bit ‘budget’ from a 5 star hotel.
To make matters worse, during a rainy and cool afternoon, we ended up killing time on sun-beds on the beach before we could use the their shower room. The bizarre thing was that the shower room turned out to be a different guest room identical to the one we had been staying in. Surely it would have been easier to let us stay in our original room for a few extra hours, it would also have saved the hotel from having to clean two rooms.
Given that we had arrived very late on the first night, it was not like we were trying to take advantage of them and maximise our stay - we were just killing time ahead of our evening flight. It was all quite a weird end and so not sure we’d go back or recommend this hotel even though the setting is incredibly beautiful.
There is a lot of communication provided about the ethos of excellent hospitality while staying in the hotel. This specific action and policy seemed in opposition to these communicated values.
AAnthonyThis was my first time at La Flora but I was amazed by everything the hotel had to offer. Great location, great pools, great amenities but most importantly really great staff. The room cleaning service was also impeccable. The perfect place to relax and enjoy a great holiday.
Will definitely be back ❤️
GGuest UserMy room is pool excess
1.Room is good look is clean but all bathrooms amenity is al onl request no set up in side. Am stay at hotel on raining season but no have umbrella in room.
2. Breakfast just soso food is cold low quality but not same another Pullman Hotel in Thailand ( ABF price 750 THB.) Is no value of paid.
3.Front desk staff
Date 27 -4-2025 time about 07.45 until 08.00 Pm. Am back from outside but have Raining to much, am ask staff ( women) do you have umbrella?, She answer : So sorry we don't have it.But i see have 2 umbrella hanging near the front desk.
4. Bell
All staff is good s smile and great all time keeps friedly.
5. Eng.
Good standard. Am back from outside have raining time, am walk back to my room 8.... The door can't open because low battery after use my mobile phone to contract front dest Eng.staff running to flash and open it for me.Total am waiting in 9 minutes is very good of standard.
Suggest
All floor corridors of guest rooms can be have the phone for contract or information need help with Front desk is better..
PPlum31Our stay at Merlin Khao Lak was pretty great. We had a week there, and sincerely enjoyed the feeling of staying in a contained and nicely taken care of rain forest by the beach.
The location was nearly perfect, but the beach itself wasn't very swimmable (beginning of rain season, to be fair). Fortunately, there were other beaches on the same coast that were nicer during the same time of year, so we did get time in the sea water. Even without sea swimming, the ambience from the waves and the sunsets made the beach plenty nice for us at Merlin. There is also a variety of nicepy kept pools to enjoy, though I typically don't enjoy pools personally.
Service/food were both nice as well. The staff was pleasant enough, but it did feel weird that an ecologically minded resort had the least meat/dairy alternatives of any of the several resorts/hotels we stayed at. I found ordering curries with no seafood or meat simple though, and they were mostly still good. The massaman curry was a miss, but everything else I tried was quite good for resort food!
We really loved the touch of the room's default tv channel being an info channel about the resort's wildlife and maintenance. That, plus the several info booklets allowed us to have a more guided and knowledgeable experience while sightseeing on the exceptional grounds. It was really fun running into others who were also just having a look around and waiting to see a different animal pop up.
We enjoyed our stay. Next time we'd likely come back, while also spending some time up the coast a bit.
AAhculawMy overall experience was absolutely amazing. From the moment I arrived, every staff member greeted me with warm smiles and genuine enthusiasm. The team went out of their way to make me feel welcome and relaxed, providing great hospitality at every turn. In particular, I have to mention Khun Kath – her kindness, attentiveness, and friendliness truly stood out and made my stay extra special. I always felt like a valued guest thanks to her wonderful service and the positive attitude of the entire team.
My room was perfect in every way: spacious, spotlessly clean, and beautifully appointed. The room had all the amenities I could possibly need. I really appreciated how well the room was maintained and how everything just worked. It was a peaceful space where I could unwind fully after a day of exploring the resort’s activities.
Speaking of activities, everything was very well organized. The resort offered a great range of fun things to do, and each activity was managed smoothly. My morning, the delicious breakfast which had a good variety of hot dishes, fresh fruit, pastries, and more. One small note: the grill restaurant was just average.
TtheandantelifeWe stayed 5 nights here in July during the rainy season.
Good: Big rooms, beautiful pool at the hotel wing, nice location, beach access. Service is friendly and accommodating.
Fair: breakfast buffet spread is fairly wide, good for the price, they change one or two items everyday. Umbrellas provided because you need it to get between the buildings. Gym is small and equipment is old and some of it is broken, but there's enough space to do floor exercises.
Poor: maintenance of some common areas and also the aircon. Inconsistent amenities in rooms
We were booked into a deluxe pool view room (2nd floor) which had a moldy smell that we couldn't get rid of. After the 2nd day we asked for a different room and we were upgraded to a pool access room (1st floor), which didn't have a moldy smell. But the hot water didn't work in that room. Also, our original room had a smart Android TV with built-in Netflix and Youtube apps, but the upgraded room did not. Not a huge deal breaker for us as we travel with a HDMI cable but it just seemed strange. Also the pool access room was in the last block (rooms 512 to 524 I think), which abutt the back of the shophouses next to the resort so you can look down into their backyards and hear the people talking even with the door closed). The other buildings don't have this issue as they are not next to any other buildings (for now).
GGuest UserThe hotel is nice but I should have realised from the photos it would be over-run with screaming kids! The beachfront location is stunning and the beach is lovely and clean, walk down to the beachfront early if you'd like one of the hotel loungers brought onto the beach, it's very peaceful until the loud families and Russians turn up a bit later! The breakfast was basic, I would like to see more choices, a bigger selection of fresh fruit and better coffee machines (they were constantly breaking during our stay). The restaurant menu wasn't that great, and the staff in the restaurant were not very attentive. There are a selection of lovely local restaurants and cafes nearby that have much better food, I'd recommend trying some of them, all walking distance. the room was good, although nowhere near enough shower gel, shampoo etc for two of us to use, thankfully we brought our own. No sound proofing from other nearby rooms which was annoying when we had to sleep early and the neighbours were awake until 3am on their balcony. The lagoon style pool around the resort is a great idea but not great if you don't want screaming kids splashing around outside your room all the time, even late when the pool was supposed to be shut. All in all it was a nice stay for families but as a couple we would not book here again as we prefer more peace and quiet!
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