Elan Hotel (Hangzhou Wulin Square Wulinmen Subway Station) Reviews

Great stay. Close to the metro which is very helpful. The front desk answered all my questions and helped us get to the Dragon Boat Festival. Nice breakfast. Highly recommended!

Big bed. Room and toilet adequate size, clean with std facilities. All linens, towels clean and good. Less than 5 mins walk along Shenglixincun alley 1 (turn right after exiting Exit F of Wulinmen Station. Easy to take buses too. Breakfast good. Their coffee machine makes the best coffee on this trip. Laundry room just behind reception, using 2 x 13kg washers an 2 x 13kg dryers. Very efficient wash and drying. Next door is a small food shop serving local food. Again, like other hotels, it lacks wall hooks in room and bathroom for hanging clothes. Staff good. Big working table in lobby area. Lobby, clean and fairly big. Got robot to deliver food to rooms too.

Staff offered bag delivery but lack of standard information, I had to wait 30 minutes. Room was cleaned but the wall problem and stain is 20% of room. Second floor is better room but price is similar to the cheapest room.

Hotel is situated at a good location, just a short walk to the train station which is 2 train stops away from the main city area. Staff were nice and friendly, they also allowed me to ship my taobao packages over to their hotel and helped me keep it. Facilities are kinda old, space is good enough for solo travellers. I got a room at level 1 and the room's sound insulation was awful. I could hear everything, birds chirping at 5am, kids screaming and running along the aisle. Updating their facilities is something the hotel definitely should try to improve on. The rooms are non smoking but I could still smell cigarettes along the aisle.

One of the best hotels I ever stayed in. Neat, clean, great central location in the city in a quiet residential zone, despite being between two highways. The staff was absolutely helpful, courteous, very nice and friendly. Clothes washing came with the room service, didn't have to pay extra. The room was large and spacious, the bathroom clean, both were cleaned daily and amenities resupplied each time. Had a great time and slept calmly despite the jet lag. I highly recommend everyone go to this hotel is they're staying in Hangzhou. I had a wonderful time!

This is the best hotel I stay on this 21 day trip. Staff are very friendly and helpful.

Location wulinmen exit F, turn right into an alley and walk around 200m. Water temperature is unstable. Water will flow out n wet the floor. Sound insulation is not so good.

This hotel was amazing for the price I paid. The bed was extremely comfortable and breakfast was great. Coffee is available while you eat, unlike in many hotels. It's only one metro stop to the beautiful Huang Long Cave and one stop (on a different metro line) to the main starting point of West Lake (where there is someone who speaks English at the bicycle rental stand).

Very nice stay. The room was recently renovated, spotlessly cleaned. The lady at the front desk is very friendly helpful.

The cleanliness, strategic location and excellent service make this hotel an ideal place to stay for anyone.

The hotel rooms were very clean and tidy. the hotel is very close to Wulinmen metro station, so it is very easy to reach the city centre. receptionists were very professional and kind. i strongly recommend staying here

The staff was helpful and attentive, making sure my stay was comfortable. The room was modern and well-kept.

Exceptional customer service, very helpful and friendly staff. If I travel to Hangzhou again, this hotel definitely will be my first choice. The self service laundry facility is a plus point for budget and business travellers.

We stay a night for transfer to another city so I'm not sure if the location is great but there's a metro exit nearby which is great. We had a family room for three but they accepted our 6yo boy (below 120cm height) to stay free and breakfast free. The front desk staff is polite and helpful. She showed us the nearby restaurants and convenient stores when we had our late night check in around 1030pm. The room is spacious, comfy mattress with two types of pillow to fit our needs, we had a quiet night resting here even though we're on the 1st floor, happy with this part. We got our toothbrush sets from the front counter, toothbrush is softer than those we had in other places. The exhaust fan is strong to keep our toilet dry. Water heater and water pressure are good. Air conditioner is doing well too. Hotel provide free self service laundry with free detergent given. The free breakfast is simple and basic Chinese food like steam bun, wantan, noodles, porridge, milk. Overall recommended.